Right of Cancellation and Returning of Goods


The consumer has the right of cancellation. The time period starts at the earliest the day after the consumer has received the cancellation policy. To exercise the right of cancellation, the consumer needs to inform the entrepreneur of his or her cancellation within 2 weeks. The cancellation must be submitted by email without stating any reason or by returning the goods. To keep within the time limit, it suffices to dispatch the goods to:


Jörg Heimbel

Wichernsweg 11

20537 Hamburg



The consumer bears the full risk and costs for returning the goods within the scope of the right of returning.


In case of an effective cancellation, the mutually concluded contract will be terminated and provided services need to be returned and repaid and any enjoyed benefits are to be handed over. The consumer is allowed to examine the goods as it would have been possible in any retail shop. Explicitly, the entrepreneur points out that the consumer is obliged to compensate if he or she can’t return the received goods in total or in part or only in deteriorated condition. The consumer can avoid the obligation for compensation by not using the goods as if they were his or her own property and refrain from doing anything that could impair the goods’ value. The consumer is obliged to compensate for the goods deterioration in such cases as the damage or disproportional defilement of the goods. Any obligations for refunding of payments must be fulfilled by the consumer within 30 days after dispatch of the declaration of cancellation.


Non-private persons, such as retailers, institutions (e.g. universities, charitys), etc., are excluded from this cancellation policy and the right of returning goods.

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